This Refund & Cancellation Policy explains how refunds, cancellations, and rescheduling of services are handled at Fynest Innovation Hub. By booking or using our services, you agree to the terms stated below.
1. Training Programs (IELTS, PTE, ICT, etc.)
1.1 Refunds
Payments for training programs are non-refundable once classes have started. This includes:
- Exam preparation classes
- ICT/digital skills training
- Corporate courses
- Professional development programs
1.2 Refund Before Training Starts
A refund may be granted only if training has not started, minus 10% administrative fee.
1.3 Class Cancellation / Missed Classes
- Missed classes are not refundable
- Students may be allowed to join another batch, subject to availability
- Rescheduled classes (by us) will always be compensated with a new date
2. Co-working & Private Office Bookings
2.1 Refunds
Payments for co-working or private office bookings are non-refundable after usage has begun.
2.2 Cancellation Before Start Date
- For monthly bookings: cancellation must be made 48 hours before start date for a partial refund (minus 10% admin fee)
- For daily/weekly bookings: refunds are not available after payment
2.3 Rescheduling
We allow free rescheduling for workspace bookings if space is available on the new date.
3. Conference & Meeting Room Bookings
3.1 Refunds
- Cancellations 48 hours before event: 80% refund
- Cancellations 24 hours before event: 50% refund
- Cancellations less than 24 hours: No refund
3.2 Rescheduling
Events may be rescheduled once without extra cost, depending on room availability.
4. Business Services (Branding, CAC, Websites, Proposals)
4.1 Refund Policy
Refunds are not issued for business services after work has started. This includes:
- Logo & branding
- CAC registration
- Website development
- Business proposals
- Digital marketing
- Corporate consulting
4.2 If the Client Cancels Before Work Starts
A refund of 80% will be issued (20% covers administrative and preliminary work).
4.3 Revisions
Major revisions outside the agreed scope may attract additional charges.
5. Testing Centre / Facility Use
(For exam bodies, institutions, and organizations.)
5.1 Refunds
No refunds for completed facility usage.
5.2 Cancellation
- Cancellation 72 hours before event: 70% refund
- Cancellation 24-72 hours before event: 40% refund
- Cancellation less than 24 hours: No refund
5.3 Rescheduling
Rescheduling is allowed with no penalty if done 48 hours before the event.
6. Inability to Use Service (Client Fault)
Refunds will not be issued for:
- Late arrival
- Failure to attend training
- Failure to use workspace within booked time
- Personal emergencies
- Change of schedule
- Failure to comply with facility rules
7. Inability to Provide Service (Our Fault)
If Fynest Innovation Hub fails to deliver a service due to:
- Facility issues
- Technical problems
- Scheduling errors
We will either:
- Provide a free reschedule, or
- Issue a refund (based on the portion of service not delivered)
8. Payment Processing Time
Approved refunds (if applicable):
- 3-7 working days (within Nigeria)
- Bank transfer only
- Receipt must be presented
Contact for Refund Support
Phone: 08141823724
Email: fynestinnovationhub@gmail.com
Website: www.fynestinnovationhub.com
Our team is available to assist with refund and cancellation enquiries.