The Joint Admissions and Matriculation Board (JAMB) has begun an expedited review of the 2025 Unified Tertiary Matriculation Examination (UTME) process following a wave of complaints from candidates across the country.
The examination body, which released the 2025 UTME results last Friday, acknowledged receiving an unusual volume of complaints regarding discrepancies in the released scores.
In a statement on Monday, JAMB said it is fast-tracking its annual system review, a comprehensive analysis of the examination process that typically occurs months after the exercise.
The review encompasses three key stages: registration, examination, and result release.
This came after reports of poor performances in the recently concluded UTME.
Here’s how candidates can officially complain about their results:
1. Visit the JAMB Support Portal at https://www.jamb.gov.ng/support.
2. Click on “Create Support Ticket.”
3. You will be prompted to specify whether you’re a JAMB candidate or submitting a complaint on behalf of someone else—select appropriately.
4. Complete the form and click Send. Be sure to use a valid email address and take note of your Transaction ID.
5. JAMB will notify you via email once your complaint receives a response.
6. To track responses, visit https://support.jamb.gov.ng/candidate-support/my-tickets.
Candidates need not visit the Board’s Headquarters or state offices to lodge any complaints. All complaints should be conveniently lodged on https://www.jamb.gov.ng/support.
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